Rakuten Mobile's base station was installed on the roof of the home apartment in front of Hiratsuka Station, but it is not connected at all!

A Rakuten Mobile base station was installed on the roof of my apartment in front of Hiratsuka Station, but unfortunately I can only connect to the Rakuten line near the window. It has been about a month since I switched to Rakuten Mobile with MNP, but I would like to report on the current status of base station maintenance and connection status.